Retail Sector & Shopping malls
Shopping for comfort
Wayfinding for customers
Search for locations and get visualized directions
Gain insights into your customer’s behavior and adapt
Send customers notifications based on age, gender etc… regarding sales
Improved customer service
Create a direct line between the customer and personnel
Nearly limitless ways to integrate our solutions to the client’s needs
Keep tabs on equipment used by staff
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Indoor navigation through Bluetooth beacons
To help people navigate indoors through our mobile app, we use Bluetooth low energy (BLE) devices.
Through triangulation we can pinpoint the customers location and direct them to the desired location through a visualized pathway on the screen.
Based on the customer’s location, it’s possible to send them relevant ads, for example about sales nearby.
How it could work
Making shopping as convenient as possible
The global shopping scene is going through a drastic change, as e-commerce is steadily on the rise. This, of course, doesn’t mean that shopping centre’s will disappear any time soon, but it does mean that they need to keep up. Making the customer’s experience as pleasant as possible is of the utmost importance. This is why having integrated wayfinding solutions is essential to keep a loyal customer base.
Enriching the customers’ experience enrichens you!
Companies that use tools like customer journey maps reduce their cost of service by 15-20%.
Customer-centric companies are 60% more profitable than companies that don’t focus on customers.
Companies that have embraced digital transformation are 26% more profitable than their peers.
Use Cases for Service Industries
Shopping Mall Wayfinding: Ülemiste Centre
Ülemiste centre is by far the largest shopping centre in Tallinn and Estonia. The centre comprises of 125 000 sqm, which includes 220 shops and tens of restaurants and cafes. It is located close to Tallinn airport, the main bus station of Tallinn and Ülemiste Technopolis. Tram, bus and train routes connect the mall to […]
Office Building Wayfinding: Maakri Quarter
Maakri Quarter in Tallinn is a stunning architectural project right in the heart of the city. The complex of buildings effortlessly combines old with new to create a unique aesthetic, in a neighborhood where steel-glass high-rises dominate. Seven distinct buildings make up the quarter. These are linked by a shared foyer and courtyard. Various offices […]